01425 383696

07752 242696

Contact Us

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Based in Ringwood, Hampshire.

We cover East Dorset, New Forest, Hampshire, Wiltshire, Poole, Bournemouth, Christchurch, Salisbury, Romsey, Southampton and surrounding areas. Please contact our friendly team to arrange a free, no obligation quote or for advice.

GDPR & Data Policy

We take data protection and your privacy very seriously.  We only retain relevant details for us to conduct our work and will not keep your details when or if they are no longer required.  All information we hold is encrypted to prevent data theft.  We will not pass your personal information to a third party under any circumstance.  Should you wish to read it our data policy is below.

Making contact with us

You can make contact with us in numerous ways, in person, in writing, via landline or mobile phone, social media, email or via our websites contact page. You are in control of the personal data you share with us and the way that you communicate it to us.

We cannot emphasise enough the need for you to be cautious with your information too. Please do not provide sensitive information to us, i.e. your name, address and phone number in an open platform such as a public Facebook group. Please use a closed communication method e.g. email, phone call or our websites contact form.

Your Data

Any information you submit to us is so that we can provide you with further information about the services we offer or to assist you in answering any questions or queries you may have submitted. The data we hold is also relevant for us to be able to carryout the work you have asked us to do. In these circumstances the information we need to hold about you will be;

Your name, so we can communicate with you on a personal level.

The venue address, so we know where we are going.

Your correspondence address, if different to the venue address, so we can send you quotes and invoices.

Contact details such as email address or phone numbers so that we can contact you in relation to appointments, quotes and conducting work.

Southern gutter busters will not pass on, transfer, sell, offer or by any other means move any data in our control to another party. We take the handling of your data with extreme care and as such all data in our control is held on password encrypted external data hard drives. To make sure your data is respected as we would like our own data to be handled, our customer database is also separately encrypted for extra protection. Our passwords are random. They are not words or dates or repeated letters. They contain upper and lowercase, numerals and special characters. Our aim is to store and protect your information to the highest levels.

All hand written information is treated with the same high level of protection. Our diaries and workbooks are stored under lock and key in a filing cabinet when not in use. All handwritten information, when no longer required, is destroyed by a commercial grade shredder.

All information will be destroyed once it is no longer required.

Contacting you

Southern Gutter Busters has no intention at this time of contacting you to provide a news letter of any description. Any promotions or offers will be made available on public advertising platforms such as social media, local advertising material and online through our website or search engines. We will not contact you directly with offers. We may keep in contact with you to enquire if you require any of our services. If we make contact with you we will always endeavour to do this in the least invasive way possible, in most cases by email. If you do not wish to receive these communications you have the right to tell us not to contact you. You can remove your consent at any time.

Retention period

After completing work at your property we will retain abbreviated details for 7 years this is for income and tax record purposes only. This will be in the form of your initials and postcode.  After 7 years have passed all data associated to that transaction will be removed from our files. If you have had further works completed by us, then records from those new transactions will be held for 7 years for the same purposes.

We will not keep your information should you approach us for a quote or advice and not take things further. We don’t have a need for your data in this case so it will be deleted. 

Advertising and Marketing

If we publish on our website, a review you have provided to one of our advertising platforms we will not reveal your full name or address. Any images we use will be done so with your consent and will never reveal your personal information such as, name, address or other contact details. We will also fully respect your privacy so we do not attract attention to your home or other personal belongings. The images will be used solely for the purpose of advertising our business and as an illustration of the work we have completed.

Please call us for a free quote

01425 383696

07752 242696

What our customers are saying

Wow what a difference! The before and after images were great to see what work had been carried out.  A really great service.

Jane D